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Frequently Asked Questions

I am Cigar is an innovative company that focuses on purchasing and selling the best selection of cigars and accessories, that are suitable for everyone. Our priority lies in the fact that we can offer our customers fantastic offers on all their favorite products. We deliver to customers all over the world and guarantee optimal customer satisfaction with a great and fast customer service.
I am Cigar delivers daily to our customers all over the world and uses the best shipping methods.
The delivery times vary per product and supplier but will take on average of 5 to 14 days and never more than 20 days.
Once the product has been shipped, we receive a tracking code from the shipper. We will send this tracking directly to you so that you can easily follow it yourself.
During the ordering process you will receive a choice of several international payment options, including ideal, paypal, credit card or bank transfer
The products are delivered in a beautiful package containing all the necessary information you need for usage.

If the product does not quite suit your needs, you are allowed to return the product withing 30 days, in the original packaging, to our return address. 

Unfortunately, cigars cannot be returned as they are considered consumer items that can no longer be resold.

The direct costs associated with returning the order will be at your expense. You can select any carrier for the return, but it is essential to ensure that the return shipment is insured and provided with a track & trace code.

For questions please contact our Customer Support via the contact form or via


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